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Frequently Asked Questions
Q: I am interested in [browsing your selection]/[ordering]/[getting your newsletter].
A: Please register at our webpage here to view our webpage and/or get our newsletter. You need a valid resale Tax ID number before placing an order. There is a minimum purchase requirement of $50.
Q: Do you offer discounts?
A: We have two discount plan to encourage our loyal customers. You can see our policy.
Q: What is your shipping policy?
A: All orders placed earlier than 5 pm Monday thru Friday will be shipped on the same day. Shipping Cost will be charged based on purchase amount (WITH EXCEPTION TO CERTAIN WEST COAST STATES, PUERTO RICO, ALASKA AND HAWAII, INTERNATIONAL). The shipping charges will be adjusted for those states when your order is processed. Remember that FedEX cannot deliver to PO Boxes. For more information regarding the shipping policy, please refer to this page..
Q: What is your return policy?
A: We allow the return of defective items within 10 days. Otherwise, we charge a 25% restocking fee. Therefore, please ask questions about the product before ordering. (I.E. the SIZE, the coloring, etc)
Q: Do you take phone orders?
A: NO. Due to our circumstances, we do not take phone orders.
Q: Do you have a showroom?
A: Yes, But we closed a showroom now.
Q: Do you have a catalog?
A: No, we do not. Due to the speed of our inventory, it is practical to have an exclusive online system.
Q: I have received my order and many of the items I have ordered is out of stock.
A: The inventory system updates when you check out. If you put items in your cart, save them, and place your order (check out) the next day, the items in inventory may no longer match your requested items. It is advisable to shorten the time between placing items in your cart and checking out. Our inventory flies out the door!